Frequently Asked Questions

What is Coronavirus?

Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases and can infect both humans and animals, according to the World Health Organization (WHO). The new strain, first identified in Wuhan, China in January 2020, is related to two other coronaviruses that have caused outbreaks in recent years: Middle East respiratory syndrome, also known as MERS, and severe acute respiratory syndrome, or SARS.

Will Ingesting Bleach Help Kill Coronavirus? 

Bleach and other disinfectants are not suitable for consumption, ingestion or injection under any circumstances. Consumers should always read the directions for use on label for proper usage instructions. Disinfecting surfaces with bleach and other disinfecting products helps to stop the spread of COVID-19. Health Canada has published a list of disinfectants that may be used against SARS-CoV-2, the coronavirus that causes COVID-19 (https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html).

Our products are safe when used properly. It’s critical that everyone understands the facts in order to keep themselves safe and healthy, which is why we continue to educate people about how to use disinfectants safely and effectively against COVID-19.

What Clorox Products Are Eligible To Use Against Coronavirus?

Coronaviruses are enveloped viruses. They are one of the easiest types of viruses to kill with the appropriate disinfectant when used according to the label directions. Health Canada has published a list of hard-surface disinfectants (https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html) that are likely to be effective for use against coronavirus (COVID-19). This list is updated regularly.

 

I Can't Find Clorox Products Anywhere. Why is that? 

The COVID-19 pandemic has created an unprecedented demand for disinfecting and cleaning products. This has led to supply chain challenges across the world. To help avoid market disruptions, as an interim measure, Health Canada has now allowed US products in Canada. So you will find some of our products in US labeling that are now available in Canada under this interim measure. We have a Product Supply team in place that's working around the clock to ensure that we continue to bring the trusted Clorox® disinfecting products to our consumers.

Also, Health Canada has published a list of hard-surface disinfectants that are likely effective for use against coronavirus (COVID-19) https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html.

When Can I Expect To See Your Products Back In Stores?

We have stepped up production of our disinfecting products in response to unprecedented demand. It's hard to say exactly when specific retailers will have product in stock; it will vary from day to day, store to store and region to region. We are working around the clock to make sure as many people as possible have access to our disinfecting products. We ask consumers to do their part by buying only what they need. In times like these we all have to work together.

How Are You Prioritizing Where To Restock? Have You Started Allocations For Retailers? 

Our goal is to provide as many people as possible with the disinfecting products they are seeking.  With that in mind we are working to restock as many different retailers and geographic locations as possible at this time.

Can I Buy Clorox Products Directly From Clorox?  

Thank you for your interest in purchasing Clorox products directly from us.  Right now Clorox products are only available through our retail partners by purchasing inside physical locations, purchasing through their order and pick-up services or through their online sites. This is a fast-moving situation and it is hard to say when specific retailers will have product in stock as it varies by store and by region, but we have increased production of our disinfecting products and are working around the clock to ensure people have access to them.

Why Does Clorox Disinfecting Wipes List Human Coronavirus On The Label? 

Clorox Disinfecting Wipes (DIN 02466031)is Health Canada registered to kill 58 (or many) pathogens (bacteria, virus and fungi), including virusesthat cause cold and flu including the human coronavirus in 15 seconds.  Coronaviruses are a large family of viruses ranging from the common cold to much more serious diseases.  According to WHO, a new coronavirus, Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) causes the new coronavirus disease (COVID-19). Clorox Disinfecting Wipes have demonstrated effectiveness against viruses similar to SARS-CoV-2  on hard, nonporous surfaces and is registered for emerging viral pathogens. Please find the list of disinfectants approved by Health Canada against COVID-19 here https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html

 

Do All Clorox Products With Bleach Disinfect? 

Clorox sells several bleach products—some are labeled as disinfectants and others are not. To determine if a product disinfects, check the label. All our disinfecting products—registered with theHealth Canada—prominently state their ability to kill germs. As mentioned above, to help avoid market disruptions, as an interim measure, Health Canada has now allowed US products in Canada. So you will find some of our products in US labeling that are now available in Canada under this interim measure. The US labeled disinfectants will also carry information on killing germs.

What Percentage Alcohol Is In Clorox Disinfecting Wipes?  

To help fight the COVID-19 pandemic, Health Canada has expedited an access process is in place to fast track approvals to manufacture and sell alcohol-based hand sanitizers. However the guidance  is not pertinent to disinfectants, which use different active ingredients.  Health Canada has published a list of hard-surface disinfectants that defend against COVID-19 (https://www.canada.ca/en/health-canada/services/drugs-health-products/disinfectants/covid-19/list.html). . Therefore, these products can be used against COVID-19 when used as directed.

Ingredient Questions: 

You'll find detailed information on all of the ingredients we use in our products on the individual product pages within our site: clorox.ca/products. You may also access information for all of the products that Clorox manufactures on our corporate website: http://www.thecloroxcompany.com/products/ingredients-inside/

Is This Safe To Use If I Have A Septic System? 

Clorox cleaning products do not contain any ingredients that will harm your septic system when used as directed.